What is Witzig?
Long story short: No one knows more — or cares more — about dachshunds than us. That’s why our team of experts has built a site, a product line, and a community that’s hopelessly devoted to doxies.
We’ve spent countless hours researching, testing, and developing a selection that’s simply best in show. We know that dachshunds get splashed by rain from above and below, so we have raincoats that protect their bellies, too. We have hard-to-find harnesses that (actually!) fit their wide chests and narrow waists. From gear for their notoriously bad backs to specially-formulated food, we have every inch of doxies and their unique personalities covered. Literally and figuratively.
There’s so much more to these adorable little pooches than just being adorable — and our love runs more than fur deep. Our community offers advice, experiences, and events that are specifically for doxie owners. There’s no one-size-fits-all stuff here. Dachshunds are running through our minds 24/7, and if our hearts had tails, they’d be wagging like crazy.
Witzig also means “witty” in German. And that’s exactly what our favorite little deutsch doggies are. We’re in love, and we know you are, too (or will be, soon). So welcome to dachshund dreamland. Go ahead and dig in!
How do you curate and select products?
We work with dachshund parents and veterinary experts to source products that fit the special needs of dachshunds.
It is important for us to work with reputable brands that can provide the best quality for our best friends. We always aim to work with brands that care about animals as much as we do.
If you have any feedback on our current selection or recommendations, send us an email at email@example.com - we would love to hear from you!
How can I ask for help?
We are available to help by email at firstname.lastname@example.org and will do our best to respond to all emails within 1 business day. For any concerns regarding your pet’s health or safety, please contact your nearest vet. (Also, we appreciate any and all dachshund pics you’re willing to share!)
Do you work with shelters and other pet-related organizations?
We are in the process of speaking with various dachshund specific rescues to see how we can best support them! We would love to hear about your suggestions too - please send us an email at email@example.com if you have an organization that you think we should work with.
Can I make changes to my order after it has been confirmed?
After your order has been placed, you cannot make changes to your order from the site directly, as we've started packing your order to ship out to you as quickly as possible. However, while we can’t promise anything, we'll make every attempt to make changes, taking into account each unique situation. Please do not hesitate to contact us at firstname.lastname@example.org —we’re always happy to see what we can do to help.
Where does Witzig ship to?
We ship to 48 of the 50 states, with the exceptions of Alaska and Hawaii. Unfortunately, we can only deliver to physical addresses and therefore cannot deliver to P.O. Boxes and APO/FPO, and we do not deliver internationally at this time.
We provide FREE standard shipping for orders over $50. All other orders ship for a flat rate of $7.95 (standard) or $14.90 (expedited).
How long does it take to get my order?
Orders placed by 4PM (ET) will usually ship within 1 business day.
Expedited orders will normally arrive within 2-4 business days, and standard shipping orders will normally arrive within 4-8 business days.
How do I track my order?
We'll send you a tracking link once your order ships. If you have any questions about your order or tracking, please email us at email@example.com
What do I do if I need to return something?
We get it! Our products were made for those long, low bodies, but sometimes things just don't work.
We accept returns on unused and unworn products (try-ons are ok! Real wear and tear not so much) in their original packaging within 30 days of delivery. That said, it is important to us that all of our customers, and especially their dachshunds, are 100% satisfied with our products. If you are not happy with your order or experience any issues with your product, please reach out to us at firstname.lastname@example.org so that we can help.
To start a return, simply visit witzig.com/returns and the system will provide you with a prepaid shipping label to send your item back. Once your item is received, a refund or exchange (your choice) will be processed. For any questions throughout your return process, our team is always here to help - you can contact them at email@example.com
Will I receive my refund in the original form of payment?
We refund all returns in the original form of payment. Refunds may take up to 10 business days to reflect in your account. For any questions about your refund, please reach out to firstname.lastname@example.org.
What payment methods do you accept?
We currently accept payment from PayPal as well as any major credit card provider (Visa, Mastercard, American Express, Discover).